Frequently Asked Questions (FAQ)
Find answers to commonly asked questions (FAQ) about our services.
Q1: What is ML Shillong Online Cab?
A1: ML Shillong Online Cab is a reliable cab service provider in Shillong, offering a range of transportation services including airport transfers, city tours, outstation rides, and corporate travel.
Q2: How can I book a cab with ML Shillong Online Cab?
A2: You can book a cab through our website mlshillongtravel.in, by calling our customer service at +91 82578 14765, or by using our mobile app available on both Android and iOS.
Q3: What are your operating hours?
A3: We operate from 6.00 Hrs to 22.00 Hrs to ensure that you have access to our services whenever you need them.
Q4: Can I make a booking in advance?
A4: Yes, you can book a cab in advance through our website, mobile app, or by calling our customer service.
Q5: What payment methods do you accept?
A5: We accept multiple payment methods including cash, credit/debit cards and Google Pay.
Q6: Is there a cancellation fee?
A6: Yes, there may be a cancellation fee depending on the timing of the cancellation. Please refer to our cancellation policy on the website for detailed information.
Q7: What types of vehicles do you have in your fleet?
A7: Our fleet includes economy cars, sedans, luxury cars, and SUVs to cater to various needs and preferences.
Q8: Do you provide airport pick-up and drop services?
A8: Yes, we offer reliable airport transfer services to ensure timely pick-up and drop-offs.
Q9: Can I book a cab for outstation trips?
A9: Yes, we offer outstation cab services for trips to destinations outside Shillong.
Q10: How do you ensure the safety of passengers?
A10: We ensure passenger safety by thoroughly vetting our drivers, maintaining our vehicles regularly, and offering features like GPS tracking and emergency assistance.
Q11: Are your drivers experienced and verified?
A11: Yes, all our drivers are experienced, verified, and trained to provide safe and professional service.
Q12: Do you offer child seats or special accommodations?
A12: Yes, we can provide child seats and other special accommodations upon request. Please mention your requirements while booking.
Q13: How can I contact customer support?
A13: You can reach our customer support through the Contact Us page on our website, by calling Customer Service Phone Number +91 82578 14765, or by emailing us at info@mlshillongtravel.in
Q14: What should I do if I left something in the cab?
A14: If you left an item in one of our cabs, please contact our customer service immediately with your ride details, and we will assist you in retrieving your lost item.
Contact Us
Here\’s how you can contact us for any questions or concerns.
Phone
+91 82578 14765
INFO@MLSHILLONGTRAVEL.IN
